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Mike Redmond Column

Please refer to the Mike Redmond Column main page for columns published in other issues.
Mike can be contacted via e-mail at mike@mikeredmondonline.com.

 

 

 

 Redmond Not Seen at the Big Screen

In the past, I have maintained that we now have more technology than we can sensibly use, and I stand by that. The car alarm blaring outside my office window for the last two hours tends to support my position, I think. Especially when you consider that it also blared for two hours yesterday before the numbskull who owns the car seemed to notice.

So anyway, I am in favor of slowing down on the technology breakthroughs, at least the ones for home use, with one exception. I cheerfully embrace every advance in home theater technology, because each new invention brings me one step closer to the day when I will never have to enter a movie theater again.

The latest straw was laid upon the dromedary’s back came when I ventured to one of the local cine-spaceports for the last installment in the young wizard series, Harry Potter and the Anticipated Worldwide Revenues.

I bought my ticket and proceeded to the refreshment counter, where no less than five people indicated no interest in me or my order, seeing as how it would interrupt their conversation about somebody who, if I heard correctly, thinks she’s cute.

I stood there, waiting to be noticed. Big mistake, that. In order to notice something, a people must be aware of something other than themselves and whomever they are talking about who thinks she’s cute but is, if I heard correctly, really something of a flirt.

At this point, I rather which that she had been working that day because perhaps in with all the flirting, I might have had a chance to tell her I wanted a small popcorn and a root beer.

What I saw is something we experience every day: Lousy customer service. And it’s not just at movie theaters.

You find it in the grocery clerk who sighs dramatically because you don’t know the price of beets, which means she’ll have to take on the Herculean task of finding out in that little notebook next to the cash register.

You find it in the store where the person ostensibly charged with selling things is more interested in a phone conversation. Probably about somebody who thinks she’s cute.

You find it in the surly gas station attendant, the bored restaurant host, the haughty airline employee, the angry cabbie … the list goes on and on.

Of course, they can answer that they are treated just as shabbily by the public and of that I have no doubt. But civility has to start somewhere, and to me, the logical place is with the person whose livelihood depends on getting other people to exchange their money for goods and services. I know. Radical idea, that one.

Which gets me back to the theater. Eventually someone noticed me and got my refreshments. Even so, I made sure to write to the theater company to complain. The theater company wrote back that it was pretty much my own fault for not finding a manager.

So maybe I should just give up.

Or aim lower. For example, that car alarm. I think I will go teach my neighbor a lesson about how new technology can be trumped by the old. Or, put another way, about what happens to a new-fangled car alarm when it meets an old-fangled Louisville Slugger.

 

 

 

© 2011 Mike Redmond. All Rights Reserved.